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COVID-19 FAQs

COVID-19 Frequently Asked Questions

We are committed to supporting you, our students in this new environment. Know that our staff and faculty are working hard to make sure you have the support you need to succeed.


General Information

New! Where can I get free rapid COVID-19 tests? add

Every home in the U.S. is eligible to order 4 free at-home COVID-⁠19 tests. The tests are completely free. Orders will usually ship in 7-12 days. 

Order your tests now so you have them when you need them. Visit https://www.covidtests.gov/ to place your order.

Added January 18, 2022

Updated! What is the protocol if I am experiencing COVID-19 symptoms or have been exposed to COVID-19? add

Please refer to the Isolation and Quarantine Guidelines to help you stay informed on what to do if you are experiencing COVID-19 symptoms or have been exposed to COVID-19. 

The chart is provided by the Centers for Disease Control and Prevention

Updated January 12, 2022

NEW! Can I get help with registration after normal business hours? add

SWTJC will hold extended hours for registration from January 3rd through 6th, and January 10th through 13th until 7:00 pm. Extended hours will be held at Crystal City, Del Rio, Eagle Pass, and Uvalde locations. 

Faculty, staff, and all visitors are required to wear face masks when indoors, engaging in social interactions/environments on SWTJC campuses and outdoors if unable to maintain a six-foot separation from other individuals.

Added January 4, 2022

Updated! Will I need to wear a mask to campus? add

All students are required to wear face masks when indoors, engaging in social interactions/environments on SWTJC campuses and outdoors if unable to maintain a six-foot separation from other individuals.

All faculty and staff are required to wear a mask when indoors and not alone in their personal office or behind plexiglass.

Updated January 3, 2022

Are dormitories available to students? add

Dormitories will open at 100% capacity for the Spring 2022 Semesters.

For more information, including the housing application, housing contract, and Hubbard Hall Re-open Plan, please visit the Housing and Dining webpage.

Updated November 22, 2021

Does SWTJC offer COVID-19 testing? add

Southwest Texas Junior College offers free rapid COVID-19 testing Monday through Friday from 9:00 a.m. to 11:00 a.m. at the Uvalde and Eagle Pass campuses for all faculty, staff, and students. Plans for testing at the Del Rio campus are currently in development. Appointments are not required.

In Uvalde, testing will be conducted on the east side of the campus in the parking lot behind the Sul Ross State University building. In Eagle Pass, testing is available at the snack bar across from the Library in Building F. In Del Rio, testing is available in the Amistad Room in Building A.

For more information, contact Jeanette Saucedo, Associate Degree in Nursing Instructor, at (830) 591-7218 or email at jrsaucedo3870@swtjc.edu.

Updated November 22, 2021

Are Adult Education & Literacy services still available to students? add

Enrollment Protocol As We Begin to Turn the Page on COVID-19

There should be no higher priority than the health and safety of our AEL participants.  As such, and in response to what we hope to be the tail-end pandemic environment; we want to thank each and all front-liners for doing your part in providing much-needed educational services while adhering to CDC and state government guidelines. We appreciate your efforts in promoting patience and cooperation from our number one resource – our students; as we slowly transition our program and services back to face-to-face learning in order to return back to normal.  Together we can continue to function safely and take personal measures to protect ourselves as well as those around us. SWTJC-AEL is committed to continue to provide the services that will no doubt address the literacy and training needs necessary to open doors for our participants in this recovering and growing economy. As such, AEL will slowly phase back in face-to-face instructional delivery and maintain an online option for eligible participants to choose between as they account for their own risk and do what they are most comfortable with based on vaccination status, community case-load, and/or subject matter experts/science.

Students are required to wear face masks when indoors, engaging in social interactions/environments on SWTJC campuses and outdoors if unable to maintain a six-foot separation from other individuals.

All faculty and staff are required to wear a mask when indoors and not alone in their personal office or behind plexiglass. In addition, employees will wear a mask outdoors if unable to maintain a six-foot separation from other individuals.

Prospective participants shall engage with Contact Centers in order to schedule face-to-face and/or online appointments with AEL personnel:

Contact Centers:

Crystal City – (830) 374-2828
sescamilla@swtjc.edu

Del Rio – (830) 703-1586 or (830) 703-1572
yrcariaga@swtjc.edu

Eagle Pass – (830) 752-1761
mpbernal@swtjc.edu

Hondo – (830) 584-7027 or (830) 426-2018
llsapp@swtjc.edu

Uvalde – (830) 278-4391 or (830) 278-5208
dmperez@swtjc.edu

Main Office – (830) 591-7385
ael@swtjc.edu

New Student Orientation (NSO):

  • Face-to-Face option for NSO is available by appointment to minimize traffic or;
  • Schedule/Conduct online NSO via Teams/Zoom (blank documents shared or emailed)
  • Program POC (Point of Contact) information is shared
    (phone #s, best times to call, emails, webpage, social media, etc.)
  • SEF (Student Enrollment Form) is filled out over the phone
  • Student submits (via encrypted email; dropbox; mailed in) required eligibility documentation to local sites
    {If in-person - CDC/Govt. recommendations apply}
  • Student is screened to minimize exposure risk (SWTJC-Survey-see attached)
  • Students are scheduled sporadically to come in and be baseline assessed (NRS approved)

Remote Testing Option: [For students not wanting to show up in person]

  • Face-to-Face baseline/post option is available by appointment or;
  • Regional Assessor’s who have undergone training can opt. to remote test
  • TABE 11/12 Pre/Post Remote testing (as available for 18+ yr. olds)
  • BEST Plus Pre/Post Remote testing (for 18+ yr. olds)

Instructional Delivery:

  • Face-to-Face instruction will be phased in on a limited basis or;
  • Students are scheduled sporadically to come in and accumulate 12+ face to face instruction hours (hybrid: w/remote instruction)
  • Students are provided a class syllabus
  • Students are transitioned to remote instruction
  • Classes are conducted via a combination of Teams & Zoom platforms
  • Remote Instruction Call Log Sheet is utilized (see attached)
  • GED Ready Vouchers are provided to eligible participants
  • Students are placed in supplemental DL Curriculum options
    (Aztec Software; USA LEARNS; CA Distance Learning; Skills Tutor)
  • Student is screened to minimize exposure risk (SWTJC-Survey)
  • Students are scheduled sporadically to come in and be post-progress assessed or remote option

TXCHSE: [OnVue a.k.a. online proctored GED testing]

  • In-person GED exams are available through the SWTJC-Uvalde Testing Center
  • Online GED Testing continues contingent on meeting criteria
  1. Computer; Webcam; Internet (on-site or at home)
  2. Private workspace
  3. 18+ years of age
  4. Green GED Ready score
  • Can check-in up to 30 minutes prior to scheduled session or 15 minutes after session
  • Can cancel session up until test time in contrast to 24 hrs. in advance via F2F session

Resources to Support Remote Instruction:

  • Chromebook (student)
  • Surface Pro (Instructor)
  • DL Curriculum Options
  • GED Vouchers (are available through August 31, 2021)
  • Math Call Center (now available)
  • Open Labs
  • Teaching/Testing without demographic limitations

 Updated May 26, 2021

What precautions should I take to protect myself? add

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact

  • Maintain distance between yourself and other people, even if a confirmed case of COVID-19 has not been confirmed in your community.
  • Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.

Stay home if you’re sick

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Face coverings are encouraged, but not required on campus

Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

Content courtesy of the Centers for Disease Control and Prevention

 

Updated May 21, 2021

Is the IT Department available to help me as a faculty member or student with Canvas or other technical support needs? add

Help Desk (830) 591-7323

The SWTJC IT Department Help Desk is available Monday through Thursday from 8:00 am to 6:00 pm and Friday from 8:00 am to 4:00 pm.

Updated May 20, 2021

 

What are campus hours? add
All SWTJC Campuses and Sites are opened to both students and the general public.

Updated May 20, 2021
Will the Library be open? add

SWTJC Libraries are open to all SWTJC and RGC students by appointment.  Appointments can be booked online via the Reserve Time in the Library tab. The Library has many resources you can access via the Library homepage using your student login information. Resources include Databases, E-books, Digital Magazines (Flipster), and Newspapers (Newsbank).  Students in need of a Chromebook can call their local library and schedule a pick-up time Monday - Friday. If you have any questions, please call your local SWTJC Library. Uvalde (830) 591-7254, Del Rio (830) 703-1563, Eagle Pass (830) 758-4118, Crystal City (830) 374-2828 ext. 7611. Librarians can be reached by calling the Campus Library phone numbers listed above. You may also email all questions to library@swtjc.edu

Updated May 18, 2021

Are SWTJC Daycare services available? add

Southwest Texas Junior College reopened the Powers and Kirchner Child Development Center (SWTJC Daycare) at 50% capacity on Monday, April 5, 2021. Please visit the SWTJC Daycare webpage to review the SWTJC Daycare Return to Campus Protocol for information on health and safety precautions the daycare staff will follow upon reopening the daycare facility.

Health and Safety Protocols for COVID-19 must be followed in order to visit any SWTJC building.

SWTJC Daycare cannot hold any spots, and enrollment is available on a first-come, first-served basis.

For more information, please contact:

Christine M. Chapoy
Child Development Center Director
SWTJC Powers and Kirchner Child Development Center
130 Marsh Lane
Uvalde, TX 78801

Email: cmchapoy@swtjc.edu
Phone: (830) 591-2590

Updated April 9, 2021

How will I be aware of other changes? add

Email, text messaging, and emergency alerts via Facebook, Twitter, and the SWTJC website will be used to communicate important changes.

Our website at www.swtjc.edu will continue to serve as the official source of information on Coronavirus and SWTJC District and will be updated as new information becomes available.

Emails and texts will be sent to employees and students to address more specific circumstances. We know that the Coronavirus situation is not only disruptive to our education and work, but also to our daily lives and families.

What is social distancing? add
The Centers for Disease Control and Prevention defines social distancing as remaining out of congregate settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible.
How is SWTJC practicing social distancing? add

The SWTJC District will follow best practices, as recommended by the CDC and Texas Department of State Health Services, related to social distancing. These include:

  • Canceling meetings, events, and gatherings or transitioning them online until further notice.
  • Canceling all on-campus sporting events and extracurricular activities until further notice.

Colleges and universities across the country are taking similar precautions and making adjustments to operations and instructions to stop or slow the spread of COVID-19 in communities.

Updated March 31, 2020

Does an SWTJC community member have an obligation to report out of country travel, across state travel, or whether they have visited an airport recently? add
Yes, all SWTJC community members have a personal responsibility for the well being of our SWTJC community.  Faculty and staff should make contact with their supervisors and students should email their faculty.
Will the Cafeteria be providing meals? add

The Uvalde campus Cafeteria is open at limited capacity beginning Monday, April 12, 2021

Updated April 12, 2021

Will the Gym or Swimming Pool be open? add

All workout facilities are available by appointment only by booking time through the online reservation portal. You will be required to show appointment confirmation upon arrival and complete a temperature check, masks are required in all exercise pace areas.

Visit the Fitness and Swim Center page for more information.

Can I drop-off paperwork at the Crystal City campus? add
To minimize contact due to the COVID-19 outbreak, students and visitors may drop off documentation such as homework assignments, Financial Aid documents, etc., by placing them in the dropbox located at the Victor H. Lopez Library & Study Center in Crystal City. The dropbox will be checked daily for your convenience.

Student Information

NEW! Are in-person classes still being held due to the surge in COVID-19 cases? add

In order to ensure our SWTJC community's continued safety, we decided to temporarily move some classes to virtual delivery beginning Jan. 18 through Jan. 28.

Students enrolled in technical programs which require hands-on labs and training will continue to meet face-to-face with additional safety protocols. Those programs include law enforcement academy, airframe mechanics, registered nursing, vocational nursing, radiologic technology, emergency medical technician, patient care technician, cosmetology, automotive technology, diesel technology, wildlife management, air conditioning and refrigeration, welding technology, professional truck driving, and powerline technology training.

Technical programs which will meet virtually are criminal justice, child development, computer information systems, administrative information technology, and management.

Staff will continue to report to work in person, wear masks, and keep six-foot social distancing.

All SWTJC campuses and offices will remain open for business, with services offered in-person and/or virtually. Library, transportation services, residence halls, dining services, and writing centers will still be available on our campuses. Practicing social distancing and wearing masks while in these spaces is required.

We are taking these actions in response to the surge of cases in our area. We are hopeful that it will peak soon and allow us a quick return to normal.

Added January 10, 2022

Is assistance available to students facing hardships due to COVID-19? add

The Student Emergency Aid Application window is now closed. If you applied for aid, please check your college email for any notifications regarding awards from the Office of Financial Aid.

Updated October 25, 2021

Is the TSIA2 testing requirement still waived? add

Due to the continuing impact of the COVID-19 pandemic, SWTJC is allowing adjustments to the undergraduate admissions criteria and processes and waiving Texas Success Initiative Assessment 2.0 (TSIA2) scores as a requirement through Summer 2022.

Students are encouraged to contact their academic advisor with placement-related questions.

Updated October 25, 2021

Can I schedule an appointment with a Counselor or Advisor? add

In-person advising is now available at all locations. You may still schedule a virtual appointment if preferred, where you will be contacted via phone or email by your Academic Advisor. Please make sure to provide valid contact information.

Updated April 26, 2021

Can I apply for Carl D. Perkins Grant services? add

Yes, to apply for Carl D. Perkins grant funds, please visit the Carl D. Perkins Grant webpage for grant information, application acceptance dates, and grant application forms. 

Added November 12, 2020

Are there any remote resources and services available to students? add

Visit the Remote Student Services page for remote services normally provided to students in person and on campus.

Added September 10, 2020

Do you need access to a computer for your schoolwork? add

The SWTJC Library can help! 

What do I have to do?

  • Have access to Wi-Fi and a Gmail account
  • Go to the library website
  • Read the information and complete the quiz
  • Call your local SWTJC Library to schedule a pick-up time
  • Sign a Chromebook agreement

Please call your local SWTJC Library for details

Uvalde (830) 591-7254

Crystal City (830) 274-2828 ext. 7611

Del Rio (830) 703-1563

Eagle Pass (830) 758-4118

You may also email library@swtjc.edu

Added August 24, 2020

What do I do if I do not have Internet access at home? add

Wi-Fi Hotspot Access on Campus

SWTJC is providing Wi-Fi access for students, faculty, and staff in parking lots at the Uvalde, Crystal City, Del Rio, and Eagle Pass campus locations. If you need access to Wi-Fi, you can park in a spot within the red highlighted area and access Wi-Fi safely while practicing social distancing in your own vehicle.

Uvalde Campus Wi-Fi Hotspot Parking Lot

Crystal City Campus Wi-Fi Hotspot Parking Lot

Del Rio Campus Wi-Fi Hotspot Parking Lot

Eagle Pass Campus Wi-Fi Hotspot Parking Lot

Discounted Internet Access

Spectrum Internet Assist - The Spectrum Internet Assist program provides reliable, high-speed internet access at an affordable price for those who qualify. Eligible low-income households can receive discounted 30 Mbps high-speed internet, along with Security Suite and an internet modem, at no additional charge. Spectrum Internet Assist requires no contracts, and as always, there are no data caps or hidden fees.

Updated August 21, 2020

Where can I register for classes online? add

Visit SWTJC's self-service Student Planning page to get started with registering for classes! Student Planning provides academic planning tools that help students and advisors see what courses and requirements students need to fulfill to stay on track and graduate. Student Planning is easily accessible from any mobile device, allowing students to access plans and register for courses.

Added July 23, 2020

Are there reports that SWTJC can provide to students about the Coronavirus Aid, Relief and Economic Security Act? add
Southwest Texas Junior College (SWTJC) received funds from:
  • HEERF I $1,868,479
  • HEERF II $1,868,479
  • HEERF III $7,285,632
    Totaling $11,022,590

The College has signed and returned the Certification and Agreement required by the Act and intends to use these funds to provide Emergency Financial Aid Grants to eligible students.

As of 12/6/21, SWTJC has distributed $9,879,600 to students.

SWTJC estimates that over 5,000 students are eligible to participate in the emergency funding opportunity.

The total number of unduplicated students who have received an Emergency Financial Aid Grant under the guidelines of HEERF I, II, and III, as of 12/06/21, is 5,255.  The average award has been $1,880.

SWTJC uses a method of student application and eligibility certification by its Financial Aid office to determine which students will receive Emergency Financial Aid Grants.

Each student receiving an Emergency Financial Aid Grant received the following notification and instruction from the Financial Aid Director:

We have completed an evaluation of your application for SWTJC Student
HEERF III. An activated award has been posted to your online
WebAdvisor account. The award will be transmitted through the
arrangements you have made with your BankMobile account.

Money from the HEERF III is not considered financial assistance under
federal statute, nor Department of Education regulations. As such,
these funds will not impact your eligibility for regular financial
aid (e.g., grants, scholarships, loans).

If you owe an outstanding balance to Southwest Texas Junior College,
these funds will not be applied to any balance owed to SWTJC and will
be paid directly to you unless annotated on application.

For assistance with passwords and logging on to WebAdvisor please
contact the help desk at 830-591-7323.

If I am a new or former student, how do I apply? add

New students to SWTJC must complete an application online using Apply Texas. Please create your profile first in Apply Texas and then you will be able to begin the application process. The Office of Admissions will send you an acceptance letter in the mail. Please allow a few business days for processing.

Former students of SWTJC should complete the Readmission Form. Save the form to your computer, fill out the form, save changes and submit via email to the Admissions Office account which is admoffice@swtjc.edu.

Added April 17, 2020

 

I am a Dual Credit Student, how should I proceed? add

All college courses offered for dual credit will continue via remote/Internet format, including SWTJC courses taught by High School faculty. Your instructors should have already contacted you through email, text, or phone; if not, please contact one of the Call Centers at the numbers listed in the previous item on this page. If you are not sure which number to use, call the Uvalde number.

Updated March 31, 2020

How do I update my contact information (phone, email, etc.)? add
Students should complete the “Readmission Form” (top-half only) and send the form to the Admissions Office account which is admoffice@swtjc.edu. You will receive a confirmation notice within 24 hours to let you know processing is complete. It is important that your current phone number and email are up to date so that you will receive important notices from SWTJC staff and faculty.
In need of Mental Health Services and Resources? add

Mental Health Services

SWTJC Care Team

The Disaster Distress Helpline (800) 985-5990

The helpline will help anyone who needs assistance when it comes to the mental or emotional effects caused by developments related to the coronavirus pandemic. Available 24/7 free of charge

COVID-19 Mental Health Support Line (833) 986-1919

Texas Health and Human Services

Texans experiencing anxiety, stress or emotional challenges due to the COVID-19 pandemic now have a new statewide support line available 24/7.

Updated March 31, 2020

 

Can I still get tutoring services to help me with my classes? add

We realize that tutoring is an essential resource for many of our students. Therefore, we will offer both in-person and virtual tutoring by appointment only.

Student Success Center Tutoring

Writing Center Tutoring

Will the Testing Center be open for testing services? add
  • New dates for TSI - Remote Testing posted every Monday
  • New dates for In-Person TSI Testing at the Uvalde Campus posted every Thursday

 

Updated July 27, 2020