Complaints


Official Policy

Student Complaints

Exclusions

Student complaints regarding discipline and sexual harassment are covered by separate procedures.

Purpose

The purpose of this policy is to secure at the first possible level prompt and equitable resolution of

student complaints, including those alleging discrimination on the basis of race, religion, color, sex, national

origin, age, or disability.

Representation

The student may be represented at any level of the complaint.

If the complaint involves a problem with an instructor, the student shall discuss the matter with the

instructor before requesting a conference with the department chairman at Level One.

Level One

A student who has a complaint shall request a conference with the department chairman or counselor as

appropriate, who shall schedule and hold a conference with the student.

Level Two

If the outcome of the conference with the department chairman or counselor is not to the student’s

satisfaction, the student has ten workdays to request a conference with the Vice-President for Academic

Affairs or Vice-President of Student Services, as appropriate, or designee(s), who shall schedule and hold a

conference. Prior to or at the conference, the student shall submit a written complaint that includes a

statement of the complaint and any evidence in its support, the solution sought, the student’s signature, and

the date of the conference with the department chairman or counselor.

Level Three

If the outcome of the conference with the Vice-President is not to the student’s satisfaction, the student

has ten workdays to request a conference with the college President or designee, who shall schedule and hold

a conference. Prior to or at the conference, the student shall submit the written statement required at Level

Two and the date of the conference with the Vice-President.

Level Four

If the outcome of the conference with the college President or designee is not to the student’s

satisfaction, the student may submit to the college President a written request to place the matter on the

agenda.


The college President or designee shall inform the student of the date, time, and place of the meeting.

The Board President shall establish a reasonable time limit for complaint presentations. The Board shall

listen to the student’s complaint and take whatever action is deemed appropriate.


The Board’s consideration shall be used on the complaint records developed at the administrative

reviews and no new evidence shall be received by the Board. Each side shall be entitled to make oral

arguments based on the complaint record within the time restrictions established by the Board.

Closed Meeting

If the complaint involves complaints or charges about an employee, it shall be heard by the Board in

closed meeting unless the employee complained about requests it to be public.