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Southwest Texas Junior College

Student Handbook Fall 2017

Welcome to Southwest Texas Junior College, one of the top ten community colleges in the United States!

Founded almost 70 years ago, we have grown from a small, one-campus college into a wide-reaching college system. Along with three main college campuses and multiple outreach sites, we also offer dual credit courses in high schools throughout our eleven county service region. Additionally, we work closely with state and national four-year colleges and universities to support and encourage continuing education through transfer.

Our goal is to provide every student with what they need to become successful. We offer degrees in a broad range of fields and disciplines, including Associate of Arts, Associate of Science, and Associate of Applied Science. Certified technical programs are available for students who wish to learn or improve upon a trade skill. We support a wide student demographic with programs that include English as a Second Language and Adult Basic Education.

As a growing institution, we are continuously evaluating and improving our offerings to students. In recent years, we have taken steps to improve and update facilities, sometimes building new structures or introducing new technology, sometimes updating existing spaces. Our online presence has increased with more internet classes, greater wireless access at our sites, more smart classrooms, a re-designed website, and social networking connections. Even our organizational structure has been updated for greater efficiency and better student access to administrative channels. 

Southwest Texas Junior College administration, faculty, and staff work hard to make SWTJC both an excellent education and an excellent college-going experience. We are here for our students – their success is our success. 

Sincerely,
Dr. Hector Gonzales
President
Southwest Texas Junior College 

 

Directory of Student Services

Advising and Counseling Centers

 

Uvalde Campuse

830-591-7271

 

Del Rio Campus

830-703-1580

 

Eagle Pass Campus

830-758-4102

 

Crystal City Campus

830-374-3378

 

Pearsall Campus

830-334-5004

 

Hondo Regional Training Center

830-426-2018

 

Medina Valley Higher Learning Center

830-762-3006

Disability Support Services 

 

Uvalde, Crystal City, Hondo, Pearsall, Medina Valley Campuses

830-591-2908

 

Eagle Pass Campus

830-758-4102

 

Del Rio Campus

830-703-1593

Financial Aid

Uvalde Campus

Uvalde Campus, Flores Student Services Building

830-591-7368

Eagle Pass Campus

Eagle Pass Campus, Administration Building

830-758-4117

Del Rio Campus

Del Rio Campus, Administration Building

830-703-1507

Crystal City Campus

Crystal City Campus, Administration Building

830-374-3378

Hondo, Pearsall, Medina Valley Higher Learning Center

Uvalde Campus, Flores Student Services Building

830-591-7368

 Library Services                                                  

Uvalde Campus

Will C. Miller Memorial Library

830-591-7254

Eagle Pass Campus

C-Building

830-758-4107

Del Rio Campus

DR-B Building

830-703-1574

Crystal City Campus

Victor H. Lopez Library & Study Center

830-374-2828

 Registrar/ Admissions Offices 

Uvalde Campus

Flores Building

830-591-7255

Eagle Pass Campus 

Administration Building

830-758-4100

Del Rio Campus

Chandler Building DR-C

830-703-1550

SWTJC Administrators                                                                

Vice President of Administrative Services

Derek Sandoval

830-591-7284

Vice President Student Services

Margot Mata

830-591-7223

Vice President Finance

Anne Tarski

830-591-7294

Vice President Academic Affairs

Dr. Mark Underwood

830-591-7286

Vice President Eagle Pass

Gilbert Bermea, Jr

830-591-4111

Vice President Del Rio

Connie Buchanan

830-591-1555

Dean of Liberal Arts

Dr. Cheryl Sanchez

830-591-7202

Dean of Applied Sciences

Johnny Guzman

830-591-7264

Dean of Workforce Education

Romelia Aranda

830-758-7388

Student Services Directors

Director of Admissions & Registrar

Uvalde, Flores Building

830-591-7276

Business Office Director

Uvalde, Flores Building

830-591-7292

Financial Aid Director

Uvalde, Flores Building

830-591-7318

Advising and Counseling Director 

Del Rio, Administration Building

830-703-1580

Director of Student Success and Engagement

Uvalde, Fly Memorial Building

830-591-7296

Outreach Director

Uvalde, Administration Building

830-591-7231

Library Services Director

Uvalde, Miller Memorial Building

830-591-7252

Information Technology Director

Uvalde, Wagner Building

830-591-7215

 

WELCOME TO SOUTHWEST TEXAS JUNIOR COLLEGE

Southwest Texas Junior College is a comprehensive, public college serving eleven counties in Southwest Texas. The College provides accessible, affordable, high-quality education that prepares students to successfully transfer to senior colleges and universities, enter the job market, pursue their professional and personal goals, and contribute to the economic growth of the region.

I. STUDENT SERVICES

Academic/Technical Advising

Advising services offers a range of services to assist SWTJC students with academic advising including career exploration/planning, registration, degree planning, transfer assistance and guidance to maintain/improve acceptable academic standing.  In addition, SWTJC is a host college of the Virtual College of Texas (VCT), which is provided to students as an option to meet degree plan requirements. 

Resources available to students include student planning, an active learning tool engaging students to identify academic goals, develop a degree plan and conduct assessment of progress each semester. Academic advisors and faculty members assist students through this process, promoting learning and helping students develop a path toward self-sufficiency.  

To assure quality advising, advisor training is available each semester to supplement the advising handbook that is provided to each advisor at all campuses.  In addition, advisors work with students who are on scholastic probation and suspension.  The advisors, in collaboration with other college departments, identify strategies to assist students in improving their academic status.  These strategies are in alignment with the institution’s strategic plans and mission.  Staff are fully trained to provide these services at their locations (Eagle Pass, Del Rio, Crystal City, Hondo, Pearsall, and Medina Valley).  These services are available through various modes: face-to-face advising, scheduling advising days at other locations, via e-mail, via telephone, and by visiting the advising website. 

Testing and Assessment

Services provided by the Testing Centers include on-site administration of various placement and assessment exams.  Please visit the SWTJC Testing Center website for detailed information. 

Vocational interests, aptitude and personality inventories are available to support career planning or personal counseling by SWTJC counselors. Students are advised to make an appointment with their assigned advisor in order to discuss these options. 

The Testing Center mission is to deliver quality-testing services conducive for student success to current students, prospective students, and the community. Highly qualified testing professionals administer all tests and adhere to the recommended professional standards of the National College Testing Association Professional Standards and Guidelines.
The Center is also bound by the privacy restrictions set forth in the Family Educational Rights and Privacy Act (FERPA)

Bookstore

School adopted textbooks, materials, and supplies are available at the college bookstore for all college courses. It is highly recommended that once you have registered, to reserve your required textbooks at the college bookstore. This guarantees your book will be reserved, and you won’t have to stress and wait in lines the first week of class. Reserved books will be held for you until the Friday before classes start. All reserved books will be returned to the shelves if not picked up by the Friday before classes start. Reserving your books can be done in person or by the phone at 

(830) 591-7270. All the information that the bookstore needs is you name, phone number and the courses you are taking. The bookstore will take care of the rest. Once all your books are ready, you will receive a phone notifying you that your books are ready to be picked up. For those students not able to come into our bookstore, you can shop our website 24/7 at www.swtjcbookstore.com. All books and required materials are indicated under each course and section. The bookstore offers about 90% of their books as Rentable Books. This gives the students the opportunity to save money up front. When renting your books, you pay a lower cost to use the book for that semester only. The book would be required to be returned at the end of that semester in good condition. The savings is received up front without having to wait until buy back to potentially get cash for your books. A credit is required to rent books, that card information would be held until the end of the semester. If books are not returned by the return due date, the students credit card will be charged a replacement fee and late fee. The book rental opportunity is a great option for students; always remember to return your rented books by the due date. If using Financial Aid, you will be able to purchase your textbooks and materials needed for your courses. Please check with Financial Aid Department or Bookstore Representative on last day to use financial aid in the bookstore each semester. One of the major opportunities for our students is the Buy Back Book Policy. The bookstore buys back books all year long. Stop by and see if your books have some resale value. During the week of final exams, it is a great opportunity to stop by and sale your used books. The buyback policy for the summer session differs from fall and spring semester. Students should contact the college bookstore for Buy Back dates and any questions.

Career Counseling/Planning

Career assessment, exploration, and planning are vital components for students in making career decisions. The Advising and Counseling Centers assist students with career planning, identifying their career objectives and exploring future needs, likes and dislikes, career paths, long-term and short-term goals. Counselors may suggest that students take various interest and career tests, including a computerized career exploration system. Students may also visit our Transfer/Career Center for assistance with transferring or career interest inventory assessments.

Child Care Services

Powers & Kirchner Child Development Center (SWTJC Daycare) provides a positive and developmentally appropriate environment for your child to thrive. The center provides services for children newborn to 12 years of age. Parents are always welcome to come by and visit the center at any time, we look forward to getting to know all of our families.

New Student Orientation

Orientation is required for the following new students:

  1. Students who have never attended college.
  2. Students who have attended another college, but have completed less than 12 semester hours.
  3. Students who plan to graduate from SWTJC with an Associate of Arts Degree, Associate of Applied Science Degree, or a College Certification.

Students must attend orientation at the campus which they plan to attend. 

Disability Support Services (DSS) 

Disability Support Services (DSS), in collaboration with SWTJC faculty, staff, and affiliates, aim to promote opportunities for all students to achieve their academic, cultural, and social interests by ensuring that campus programs, activities, and facilities are accessible.

Additional information, application for services, and student handbooks are available to read and/or print.
Students with permanent disabilities who qualify for support under Section 504 of the Rehabilitation Act and Americans with Disabilities Act must self-identify and register with the DSS advisor at the campus they plan to attend. To be eligible for disability related services, students must have a documented disability condition as defined by the Americans with Disabilities Act of 1990 (ADA) and Section 504 of the Rehabilitation Act of 1973.

Students seeking academic accommodations in the classrooms are highly encouraged to provide appropriate documentation verifying their disability from a professional who is certified. Documents used in high school like an Individual Academic Plan (IAP), 504 Plan, or ARD Reports will not substitute for an evaluation/report, but are valuable tools for planning accommodations. Speak to your DSS advisor on your campus about documentation for further assistance. All information is kept confidential.

Note: Students who desire to bring an emotional support animal on campus housing must submit appropriate documentation and register with the DSS office. 

SWTJC CARE Team

The purpose of the SWTJC CARE Team is to provide assistance to students in distress through confidential consultation with concerned faculty, staff, and students; communication between departments; and referral to resources both on and off campus.
In particular, the CARE Team consults regarding students whose behaviors are of concern because they may pose a threat to themselves or others. The Team’s primary focus is preventative rather than punitive, with the goals of assisting students to succeed and educating concerned others about ways to help distressed students.

Financial Aid 

The Student Financial Aid Office (SFAO) administers grants, scholarships, work-study opportunities and loans at the college. Financial aid funds can be used for tuition, books, transportation and other educational related expenses. 

The Free Application for Federal Student Aid (FAFSA) is the first step in applying for financial aid. It can be assessed at http://www.fafsa.gov/. The SWTJC Federal School Code is: 003614. 

Food Services

Campus food services include both a snack bar and cafeteria in the Student Center for students, faculty, staff, and guests.  The cafeteria also provides weekly meals for students holding a room and board plan. 

Health Services 

For life-threatening episodes such as heart attack and uncontrolled bleeding, 911 should be called first to report the emergency. The SWTJC campus police department, at 830-591-7333 or ext. 7333 should be alerted to every emergency. 

Students with life-threatening illnesses, including but not limited to cancer, diabetes, heart disease and AIDS, may wish to continue participating in activities, including classroom attendance. When medical evidence indicates that the health status of these students is not a threat to themselves or others, the College and faculty will ensure that they are treated consistently with other students.


Health and Fitness/Intramural Activities

Building Character through Sports

Preparing Student for a Healthy and Active Lifestyle: Character----Knowledge---Confidence

Intramural Sports at Southwest Texas Junior College strives to provide students, faculty and staff with the opportunity to nurture their character, pursue physical fitness and make intelligent decisions within a competitive recreational environment.

Intramural Sports Mission

The Intramural Sports Program is committed to fostering good sportsmanship and healthy lifestyle choices through recreational and competitive fun.  This unique environment supports the overall mission of the college by promoting physical fitness, teamwork, good sportsmanship, and positive social relationships.  Intramural Sports are organized recreational coed sports that allow students at SWTJC to participate in a variety of team and individual sports. Competition exists, but the real focus of intramural sports is health and exercise, social interaction, stress reduction, sportsmanship, and teamwork.  The Intramural Sports Program at SWTJC strives to provide opportunities to develop life-long leadership skills.

Eligibility:

All SWTJC students, faculty and staff are eligible to participate in our Intramural Sports Program.  SWTJC students must be enrolled in the current academic semester.

Objectives:

  • Teach participants to work within teams and build relationships.
  • Provide student leaders and organizations a means of developing community within their organizations and residence life.
  • Offer participants the opportunity to encourage and challenge themselves and one another.
  • Help players improve both their physical and mental well-being.
  • Encourage the development of new skills and competencies.
  • Introduce participants, especially our students, to activities which will serve them throughout their lifetime.

Available Sports – Coed Sports

  • Basketball
  • Volleyball
  • Softball
  • Soccer
  • Bootcamp

Housing


Early move-in to Southwest Texas Junior College housing before the contract date will not be granted.

ROOM FEES

The room costs for the 2017-2018 academic year (per semester) are:

                                                                                    Fall/Spring    Summer I/II

Double room (un-renovated)                                           $1,100.00     $484.00      

Private room – only if available (un-renovated)                 $1,500.00     $660.00

Double room (renovated)                                                $1,300.00     $572.00      

Private room (renovated)                                                $1,700.00     $748.00   

BOARD PLAN

 Meals begin each semester on the first day of class and ends at the end of the semester. No food services are provided during breaks.     

The board plan costs for the 2016-2017 per semester are:
Board Plan A:    $1230 per semester (14 meals per week –Breakfast 5 days/week, Lunch 5 days/week, and Dinner 4 days/week)

Board Plan B:    $819 per semester (breakfast and lunch 5 days a week)

Board Plan C:    $515.00 per semester (either lunch 5 days/week or dinner 4 days/week)

Southwest Texas Junior College has administrative responsibility to control and regulate student conduct and behavior that tends to impede, obstruct or threaten the fulfillment of the educational goals of the College, or that tends to impede, obstruct or threaten the legal rights of others on the campus. Therefore, SWTJC has the responsibility and authority to formulate and enforce rules of student conduct necessary for the maintenance of order and property where such rules are reasonable and necessary to further the educational goals of the College. In order to create a positive climate for learning, students are expected to abide by all rules and regulations. Failure to comply with these rules and regulations may be grounds for disciplinary action up to and including dismissal from the College. 

Application process:

  1. Complete the SWTJC Housing Application.
  2. Receive a bacterial meningitis vaccine. This is state-mandated. Please note that a complete bacterial meningitis vaccine takes 10 days (to determine absence/presence of virus). You will not be eligible for housing until you have completed the vaccine process.
  3. Turn in application, documentation of bacterial meningitis vaccine, and $95 deposit to the SWTJC Business Office (located in the Flores building).

Student Success Center

The Student Success Center provides support with the goal of increasing student success by assisting students in making a seamless transition from beginner courses to university degree completion.

The Centers provide computer access, tutoring services in all subjects, and equipment and textbook rentals to students.

Centers are open to all SWTJC students, and are located on Uvalde, Eagle Pass, Del Rio, and Crystal City campuses.

Writing Center

The Writing Center is committed to supporting student efforts to improve comprehensive writing skills. We promote success in student writing which will aid student in their quest to: 1) enter the job market, 2) transfer to senior colleges and universities, 3) pursue their professional and personal goals.

Our ultimate goal is that every student who visits the Writing Center exhibits improved writing skills when they leave, and that repeat visits to the Writing Center promote a cumulative, positive effect on student writing skills.

We collaborate with multiple services and institutions, including SWTJC's Student Success Center and Sul Ross University - Rio Grande College, to promote this goal.

Upswing

Upswing is an online tutoring platform available to all current SWTJC students. Upswing offers tutoring in all subjects offered by SWTJC and tutors are available 24 hours a day, 7 days a week. Students may create a new user account by logging in to http://www.swtjc.upswing.io/. For questions or issues, please contact Krystal Ballesteros at ksilva@swtjc.edu.

Library Services

SWTJC libraries provide access to information in print and electronic format and serve as a place to study. Library staff are available to provide assistance for on-site and electronic resources. A current SWTJC I.D. card must be presented to check out computers, books, and course reserves. 

Access to databases, e-books, websites, and the library online catalog are available at all campus libraries. Wireless Internet access is also available in all campus libraries. Coin-operated photocopy machines are also available.

The library collections include magazines, journals, newspapers, literary criticisms, children’s books and other print and non-print materials to support instruction. Circulating books are checked out for a period of three weeks. The circulation/reserve desk maintains material that faculty have placed on reserve for students to use in the library and can be checked out for 2 hours. The SWTJC libraries participate in the TexShare Program that allows students to obtain TexShare cards to utilize resources at other participating Texas college and public libraries.
For more specific information and for campus library hours, contact the campus libraries or view the campus library webpages.

The library is able to offer assistance through chat, e-mail, text, and by phone.

Personal Counseling 

Various circumstances can inhibit academic performance. Counselors are professionals who care about the personal and academic well-being of students. Counselors assist SWTJC students at all locations requiring short term services.  Counseling services are available face-to-face, by telephone, and e-mail.  Counselors travel to Hondo, Medina Valley, and Pearsall to provide services to students.  Uvalde, Eagle Pass, Del Rio, and Crystal City have counselors on site that provide services to students. 

When appropriate, counselors will refer the student to community or private resources.  They also can help students become academically successful by referrals to various college resources such as time management, stress management, lesbian, gay, bisexual, transgender (LGBT), SAVE Act training, developing effective study habits, enhancing communication skills, minimizing test anxiety, and exploring opportunities for the evolution of critical and independent thinking. 

The counselor’s role is to assist students in developing self-awareness and self-satisfaction as well as taking individual responsibility for personal growth and development.


Registrar’s Office
 

The Registrar's Office provides a variety of services to students. Most services also are available online through WebAdvisor.

  1. Admission and readmission to the College
  2. Academic Fresh Start
  3. Registration assistance and information about credit and continuing education courses
  4. Information about academic policies and procedures
  5. Unofficial and official transcript requests
  6. Student record information and updates
  7. Assistance with course withdrawals
  8. Verification of enrollment
  9. Certification for Department of Veterans Affairs education benefits
  10. Residency determination and eligibility for tuition waivers and exemptions

A SWTJC I.D., driver's license, or other photo identification is required for most in-office business transactions. An SWTJC ID can be obtained at the library on each campus at the following locations: Uvalde, Del Rio, Eagle Pass, and Crystal City campuses. Students must present proof of registration and a valid state ID or license as identification prior to being issued an SWTJC ID. 

Student Life

The Student Life offices at the Del Rio, Eagle Pass, and Uvalde campuses provide a wide variety of educational experiences with the direct goal of enhancing leadership skills, refining communication and collaboration skills, and developing problem-solving skills. Student Life programs meets students’ individual needs and interests, as well as enhance their academic experiences.

Events and activities include speakers, cultural arts, collaborative, co-curricular programs, leaderships training, and clubs and organizations. Student organizations fulfill a variety of student interests. A list of organizations and a calendar of events and activities can be found on the Featured Events section of www.swtjc.edu. Any group of students wishing to meet on behalf of a common interest may seek organization status by consulting with the student life coordinator at your campus.

Del Rio - 830-703-1593; Eagle Pass - 830-758-4142; Uvalde - 830-591-7284

Transfer Information & Advising

Articulation Agreements


Articulation agreements are written agreements between two and four year institutions that describe partnership to facilitate the transfer process. This can include, but is not limited to: transferability or associate degree programs, exchange of information, recruitment/admissions processes and support services, development of 2 + 2 plans, core curricula equivalents, transfer guides for specific majors and/or course equivalency tables.

2 + 2 Degree Plans and Transfer Guides

Degree plans and/or guides are available for most major Texas colleges and universities. This makes it easier for the student to determine what courses will transfer to a particular institution in the desired major. Joint admissions agreements and 2+2 degree plans are available with a number of institutions.

Services for Active Military, Reservists, and Veterans

Southwest Texas Junior College is approved by the Texas Veterans Commission to participate as a District in veterans’ educational programs under one facility code, located at 1500 Houston Street, Fort Worth, Texas 76102. Certification for Department of Veterans Affairs (DVA) educational assistance benefits are processed by each Registrar's Office. Applications for benefits should be submitted prior to registration. The Department of Veterans Affairs and the College require that veterans qualifying under Chapters 30, 35, 1606 and 1607 must enroll for 12 semester hours in a regular semester and 4 semester hours each six- week summer term in order to be eligible for full-time benefits. Veterans qualifying under Chapter 33, Post- 9/11/2001 are certified based on rate of pursuit and must enroll in at least 51percent of the hours required to be full-time students in order to receive their monthly housing allowance.

A Veterans’ Advocate is available in the Registrar’s Office to provide information about College programs and services and, as needed, to provide liaison with other college offices.

State regulations provide financial and academic options to National Guard members and reservists who are called into active service after the beginning of a semester:

  1. Withdrawal from courses with grade of W and complete refund of tuition;
  1. Receive an Incomplete (I) grade for the semester’s coursework with a contract to complete   at a specified date in the future; or
  1. Receive an appropriate grade (as determined by each instructor) if a substantial amount of coursework has been completed.

State regulations do not provide any option to refund tuition of students in active military whose duties require extended absences from classes.

Withdrawal for Active Military Service

The College may require reasonable proof of the fact and duration of student’s military assignment.

Active military members who incur temporary or intermittent absences due to their military assignment will be allowed to complete assignments and examinations within a reasonable time following the absence/s; excused absence/s are allowed for up to 25 percent of the total class meetings or the contact hour equivalent.

Students who must withdraw from the College to perform active military service as a member of the United States Armed Forces or the Texas National Guard must be accorded certain accommodations except when that service is solely to perform one or more training exercises as a member of the Texas National Guard.

For any academic term that begins after the date a student described above is released from active military service but not later than the first anniversary of that date, the College from which the student withdrew shall readmit the student, without requiring reapplication if the student is otherwise eligible to register for classes. On readmission of the student under this subsection, the College shall:

  1. Provide to the student any financial assistance previously provided before the student’s withdrawal if the student meets current eligibility requirements for the assistance other than a requirement of continuous enrollment, and
  1. Allow the student the same academic status as before the student’s withdrawal, including any course credit awarded to the student by the College.
II. BUSINESS SERVICES

The campus Business Services Office is in charge of all financial transactions including collection and accounting of all tuition and fees, and returned checks. Payroll checks for student assistants and work-study students are distributed from the Business Services Office.

Payment Information

Students are responsible for prompt payment of all financial obligations to the College. Students who knowingly give the College a check, draft or money order with intent to defraud the College are subject to disciplinary action.

Payment by check, cash or credit card can be made at any campus Business Services Office.  Payment plans are available for payment of tuition. The student will be responsible for all collection costs and attorney fees. Restitution of funds is the responsibility of the student when a bank returns a check. A $25 fee per check will be charged to the student’s account. Southwest Texas Junior College will stop accepting checks if this activity continues to occur. A stop payment on tuition checks will be considered as NSF which may also cause the withdrawal of students from courses. To officially withdraw, contact the Admissions Office.  Returned checks, delinquent installment contracts, and past due student balances will be sent to a third-party agency for collection.

A voucher must be submitted to the Business Services Office by the payment deadline if payment is to be provided by any agency or organization. Documentation to qualify for state reimbursed programs (TANF/AFDC Recipients, and National Guard Scholarships) and evidence of eligibility for payment from the Texas Tomorrow Fund should be submitted each semester to the Business Services Office by the payment deadline.

It is the responsibility of students to be aware of tuition payment due dates assigned for a semester. Failure to pay tuition or to make payment arrangements by the deadline may result in students being dropped from their courses. Students are responsible for dropping any course they do not wish to be enrolled in, and for verifying that they have been withdrawn from unpaid courses.

Students have two payment options they may choose: Ecashier is available through the college website, www.swtjc.edu. Ecashier is to pay tuition as an installment plan. Ecommerce is available through Web Advisor on the college’s website with a $25 fee or to pay in full with a $2.00 fee. This payment method is to pay tuition in full without a fee.

Refund of Tuition and Fees

A student should be aware of refund implications when dropping a course. Refund schedules will be posted at the Business Services Office on campus. Special-length courses may have a refund schedule different than the published standard term schedule. A student may inquire about these at the Business Services Office. Refunds are generated automatically on withdrawal from a class. If payment has been made by credit card, refund will be made to the credit card used for payment. Refunds require two-three weeks for processing. Refunds are processed by the issuance of a check from the Business Office or through a third party provider, BANKMOBILE. Students will receive a refund selection kit from BANKMOBILE to choose their preferred method for receiving refunds. Students will be charged a fee to replace a lost BANKMOBILE card. A student who has opted for the installment payment plan, has dropped classes, and/or withdraws from the College is responsible for the full payment of the promissory note. Refunds will be applied to any balance due on the note.